Working as a Team
This module describes the basic concepts that go into effectively building a team within a practice.  Concepts to be discussed include improving communication, involving employees in the decision-making process, staff training, and creating a mechanism for accountability such as job descriptions
Category
Format
  • Self-study / Enduring
Credits
  • Attendance
Care Coordination and Transitions (PCSP)
Why is this important?
Category
Format
  • Self-study / Enduring
Credits
  • Attendance
Patient-Centered Access and Continuity (PCSP)
Category
Format
  • Self-study / Enduring
Credits
  • Attendance
Know and Manage Your Patients (PCSP)
Category
Format
  • Self-study / Enduring
Credits
  • Attendance
Performance and Quality Improvement (PCSP)
Why is this important?
Category
Format
  • Self-study / Enduring
Credits
  • Attendance
Plan and Manage Care (PCSP)
Why is this important?
Category
Format
  • Self-study / Enduring
Credits
  • Attendance
Improve Quality
This module on quality improvement will help clinicians and their staff quickly and efficiently measure the quality of care being delivered to patients, design and implement change processes, and re-assess strategies to determine if implemented changes were successful.
Category
Format
  • Self-study / Enduring
Credits
  • Attendance
Improve Patient Access
Access to care includes patient access to visits, non-visits, and information for care. Quality of care and avoidance of unwarranted hospitalizations and emergency department utilization are related to better access to primary care.
Category
Format
  • Self-study / Enduring
Credits
  • Attendance
Patient and Family Engagement
This module will highlight best practices to strengthen patient and family engagement at the direct-care level and facilitate partnerships among clinicians, staff, patients, and families for improved clinical outcomes.
Category
Format
  • Self-study / Enduring
Credits
  • Attendance
Organize Your Practice
The organization of your practice is critical to sustaining superior office operations and can greatly affect the quality of care you deliver.
Category
Format
  • Self-study / Enduring
Credits
  • Attendance

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