Patient and Family Engagement

This module will help you define the tasks that must be taken up by care providers with clinical training, and how to plan for and train other team members to take up many of the support activities. With a team approach, you may find you are able to offer more comprehensive care without increasing the activities of the physician.  Designing the flow of care to describe roles and tasks for each care team member before, during, and after office visits will set up the cycle of behavior change or self-management that demonstrates how to collaborate with patients to make incremental changes over time that improve outcomes.

Why is this important?

“The single greatest opportunity to improve health and reduce premature deaths lies in personal behavior. In fact, behavioral causes account for nearly 40% of all deaths in the United States.”1

Clinicians have been slow in recognizing the importance of patient activation and the active management of their conditions. Physicians support the importance that patients should follow medical advice but are less supportive of patients making independent judgments or taking independent actions, and are even less convinced that patients should function as a member of the care team or seek information independently. Most clinicians have had no training in behavior change support or experience that helps develop confidence in the efficacy of their use. This module will provide an entrée to the skills and tools to bring self-management interventions into their practice, engaging patients as partners in care and self-managers of their chronic conditions. Using patient-centered self-management support skills and tools can increase confidence in their ability to build satisfying relationships with patients, and rejuvenate the practice experience.2

How will these tools help?

Physicians and health care teams often don’t know where to begin to develop the new set of skills and tools needed for self-management support (SMS). You don’t need to begin everything at once. Just as patients need to begin slowly to integrate new healthy behaviors into their lives, practice teams can begin by choosing one or two changes in care delivery that support patients’ self-management.  The information in this module will provide the context to help you decide what changes to make, and connect you with resources to help you make them.


Target Audience

This module is intended to be used by the following practice staff:

  • Physicians
  • Physician Assistants
  • Nurse Practitioners
  • Registered Nurses
  • Medical Assistants
  • Practice Managers

Learning Objectives

Learning Objectives

  • Explore the benefits of person and family engagement (PFE) in an ambulatory practice including improving joy in practice through deeper and more meaningful connection with patients and families
  • Identify specific actions at point-of-care that facilitate meaningful and productive partnerships with patients and families, improve quality metrics, and lead to better patient outcomes
  • Accelerate practice transformation and facilitate value-based reimbursement by embedding PFE into your operations.
Course summary
Available credit: 
  • 1.00 Attendance
Course opens: 
Course expires: 
Parent activity set: 

Practice Advisor Content Manager

Jillian Schneider, MHA

Manager Practice Support, American College of Physicians


John Bulger, DO, MBA

Chief Medical Officer, Geisinger Health Plan

Chief Medical Officer, Population Health, Geisinger Health System

Matt Handley, MD

Medical Director for Quality, Group Health Cooperative

Clinical Associate Professor, University of Washington School of Medicine

Beverly Johnson

President and CEO

Institute for Patient and Family-Centered Care

Mary Minniti, BS, CPHQ

Senior Policy and Program Specialist

Institute for Patient and Family-Centered Care

Jessica Reimer, PhD

Writer, Editor, and Owner

HealthComms, Inc.

Juliette Schlucter

Director, Center for Child and Family Experience

Sala Institute for Child and Family-Centered

Care Claudia Amar, RN, BSc. N, MHA

Program Manager, Primary Care

Stanford Clinical Excellence Research Center

Sara Silberstein, MHP

Research Associate, Primary Care

Stanford Clinical Excellence Research Center

Jennifer Sweeney, MA

Vice President

National Partnership for Women and Families

Staff Editors

Wendy Nickel, MPH

Director Center for Patient Partnership, American College of Physicians

Cynthia D. Smith, MD

Director, Clinical Program Development, American College of Physicians

Samantha Stimpert

Practice Support Coordinator, American College of Physicians



    Available Credit

    • 1.00 Attendance

    Accreditation Period

    Course opens: 
    Course expires: 


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