Patient and Family Engagement

This module will help you define the tasks that must be taken up by care providers with clinical training, and how to plan for and train other team members to take up many of the support activities. With a team approach, you may find you are able to offer more comprehensive care without increasing the activities of the physician.  Designing the flow of care to describe roles and tasks for each care team member before, during, and after office visits will set up the cycle of behavior change or self-management that demonstrates how to collaborate with patients to make incremental changes over time that improve outcomes.

Why is this important?

“The single greatest opportunity to improve health and reduce premature deaths lies in personal behavior. In fact, behavioral causes account for nearly 40% of all deaths in the United States.”1

Clinicians have been slow in recognizing the importance of patient activation and the active management of their conditions. Physicians support the importance that patients should follow medical advice but are less supportive of patients making independent judgments or taking independent actions, and are even less convinced that patients should function as a member of the care team or seek information independently. Most clinicians have had no training in behavior change support or experience that helps develop confidence in the efficacy of their use. This module will provide an entrée to the skills and tools to bring self-management interventions into their practice, engaging patients as partners in care and self-managers of their chronic conditions. Using patient-centered self-management support skills and tools can increase confidence in their ability to build satisfying relationships with patients, and rejuvenate the practice experience.2

How will these tools help?

Physicians and health care teams often don’t know where to begin to develop the new set of skills and tools needed for self-management support (SMS). You don’t need to begin everything at once. Just as patients need to begin slowly to integrate new health behaviors into their lives, practice teams can begin by choosing one or two changes in care delivery that support patients’ self-management.  The information in this module will provide the context to help you decide what changes to make, and connect you with resources to help you make them.

CME/MOC Credit

*To earn CME credit, you must attest after completion of the second module biopsy that you have:

  • participated in the completion of the ACP Practice Biopsy
  • participated in the review of the ACP Practice Biopsy results
  • participated in identifying an action plan to improve our practice
  • participated in the implementation of the plan
  • participated in the follow-up ACP Practice Biopsy to measure improvement

When you have done so, follow the on-screen instructions to complete and submit the submission form. You will receive confirmation of your submission available as a PDF certificate and via email.

The American College of Physicians is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

The American College of Physicians designates this PI CME activity, ACP Practice Advisor® module Patient and Family Engagement, for a maximum of 20 AMA PRA Category 1 CreditsTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Successful completion of this activity enables the participant to earn up to 20 Practice Assessment points in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program. It is the sponsor’s responsibility to submit participant completion information to ABIM for the purpose of granting the MOC points.

Target Audience

This module is intended to be used by the following practice staff:

  • Physicians
  • Physician Assistants
  • Nurse Practitioners
  • Registered Nurses
  • Medical Assistants
  • Practice Managers

Learning Objectives

Learning Objectives

  • Explore the benefits of person and family engagement (PFE) in an ambulatory practice including improving joy in practice through deeper and more meaningful connection with patients and families
  • Identify specific actions at point-of-care that facilitate meaningful and productive partnerships with patients and families, improve quality metrics, and lead to better patient outcomes
  • Accelerate practice transformation and facilitate value-based reimbursement by embedding PFE into your operations.
Course summary
Available credit: 
  • 20.00 AMA PRA Category 1 Credit™
  • 1.00 Attendance
  • 20.00 ABIM MOC
  • 20.00 ABMS MOC
Course opens: 
Course expires: 
Parent activity set: 

Practice Advisor Content Manager

Jillian Schneider, MHA1

Manager Practice Support, American College of Physicians


John Bulger, DO, MBA1

Chief Medical Officer, Geisinger Health Plan

Chief Medical Officer, Population Health, Geisinger Health System

Matt Handley, MD1

Medical Director for Quality, Group Health Cooperative

Clinical Associate Professor, University of Washington School of Medicine

Beverly Johnson1

President and CEO

Institute for Patient and Family Centered Care

Mary Minniti, BS, CPHQ1

Senior Policy and Program Specialist

Institute for Patient and Family Centered Care

Jessica Reimer, PhD2

Writer, Editor, and Owner

HealthComms, Inc.

Juliette Schlucter2

Director, Center for Child and Family Experience

Sala Institute for Child and Family-Centered

Care Claudia Amar, RN, BsC. N, MHA1

Program Manager, Primary Care

Stanford Clinical Excellence Research Center

Sara Silberstein, MHP1

Research Associate, Primary Care

Stanford Clinical Excellence Research Center

Jennifer Sweeney, MA1

Vice President

National Partnership for Women and Families

Staff Editors

Wendy Nickel, MPH1

Director Center for Patient Partnership, American College of Physicians

Cynthia D. Smith, MD2

Director, Clinical Program Development, American College of Physicians

Samantha Stimpert1

Practice Support Coordinator, American College of Physicians

[1] Has no financial relationships with any entity producing, marketing, reselling, or distributing health care goods or services consumed by, or used on, patients.

[2] Has disclosed financial relationship(s) with an entity producing, marketing, reselling, or distributing health care goods or services consumed by, or used on, patients.

CME Credit available: Completion of the module Biopsy followed by implementation of improvement activities in the practice with evaluation after a minimum of 30 days by completing a second module biopsy allows you to earn up to 20 AMA PRA Category 1 Credits™.

MOC:  Successful completion of this CME activity enables the participant to earn up to 20 Practice Assessment points in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program.

Through the American Board of Medical Specialties (“ABMS”) MOC Initiative to create a wide array of Maintenance of Certification (“MOC”) Activities through the ABMS MOC DirectoryPatient and Family Engagement has met the MOC requirements as a MOC Part II Self-Assessment and/or MOC Part II CME Activities (apply toward general CME requirement) by the following ABMS Member Boards:

MOC Part II Self-Assessment


MOC Part II CME Activity

Allergy and Immunology
Colon and Rectal Surgery
Family Medicine
Plastic Surgery
Preventive Medicine
Physical Medicine and Rehabilitation
Psychiatry and Neurology
Thoracic Surgery

Note: If a Member Board has not deemed this activity for MOC approval as an accredited CME activity, this activity may count toward an ABMS Member Board’s general CME requirement (only). Please refer directly to your Member Board’s MOC Part II Lifelong Learning and Self-Assessment Program Requirements.

To complete a survey on all activities in the ABMS MOC Directory, please visit

This module was supported by Funding Opportunity Number CMS-1L1-15-002 from the U.S. Department of Health & Human Services, Centers for Medicare & Medicaid Services. The contents provided are solely the responsibility of the authors and do not necessarily represent the official views of HHS or any of its agencies.

    Available Credit

    • 20.00 AMA PRA Category 1 Credit™
    • 1.00 Attendance
    • 20.00 ABIM MOC
    • 20.00 ABMS MOC

    Accreditation Period

    Course opens: 
    Course expires: 


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