Patient and Family Engagement

This module will highlight best practices to strengthen patient and family engagement at the direct-care level and facilitate partnerships among clinicians, staff, patients, and families for improved clinical outcomes. The module also includes strategies for engaging patients and families in practice improvements to make patient care more accessible, enjoyable, and efficient.

Why is this important?

In February 2013, Health Affairs devoted an entire issue to patient engagement calling it the “blockbuster drug of the century.” The journal described person and family engagement (PFE) as an active partnership between health care professionals and patients and families to improve care and reduce costs. While most would agree that engagement is important in the clinician-patient relationship, few practices have made authentic engagement a core priority. This module provides practical how-to information in six key areas that are deemed to be critical success factors in PFE practice transformation. As the future of value-based payment becomes a reality, major payors (e.g., Medicare, Medicaid) have identified PFE as a standard of care and essential in operational improvement. In this new environment, payors will evaluate providers on their ability to effectively and meaningfully engage patients in treatment planning, decision-making, and building self-efficacy.

How will these tools help?

The practical strategies highlighted in this module can be implemented in practices, large and small, urban and rural. Get back to what you love doing and get credit for it!


Target Audience

Target Audience

  • Physicians
  • Physician Assistants
  • Nurse Practitioners
  • Registered Nurses
  • Medical Assistants
  • Practice Managers

Learning Objectives

Learning Objectives

  • Explore the benefits of person and family engagement (PFE) in an ambulatory practice including improving joy in practice through deeper and more meaningful connection with patients and families
  • Identify specific actions at point-of-care that facilitate meaningful and productive partnerships with patients and families, improve quality metrics, and lead to better patient outcomes
  • Accelerate practice transformation and facilitate value-based reimbursement by embedding PFE into your operations.
Course summary
Available credit: 
  • 1.00 Attendance
Course opens: 
Course expires: 
Parent activity set: 

Practice Advisor Content Manager

Jillian Schneider, MHA

Manager Practice Support, American College of Physicians


John Bulger, DO, MBA

Chief Medical Officer, Geisinger Health Plan

Chief Medical Officer, Population Health, Geisinger Health System

Matt Handley, MD

Medical Director for Quality, Group Health Cooperative

Clinical Associate Professor, University of Washington School of Medicine

Beverly Johnson

President and CEO

Institute for Patient and Family-Centered Care

Mary Minniti, BS, CPHQ

Senior Policy and Program Specialist

Institute for Patient and Family-Centered Care

Jessica Reimer, PhD

Writer, Editor, and Owner

HealthComms, Inc.

Juliette Schlucter

Director, Center for Child and Family Experience

Sala Institute for Child and Family-Centered

Care Claudia Amar, RN, BSc. N, MHA

Program Manager, Primary Care

Stanford Clinical Excellence Research Center

Sara Silberstein, MHP

Research Associate, Primary Care

Stanford Clinical Excellence Research Center

Jennifer Sweeney, MA

Vice President

National Partnership for Women and Families

Staff Editors

Wendy Nickel, MPH

Director Center for Patient Partnership, American College of Physicians

Cynthia D. Smith, MD

Director, Clinical Program Development, American College of Physicians

Samantha Stimpert

Practice Support Coordinator, American College of Physicians



    Available Credit

    • 1.00 Attendance


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