This module on quality improvement will help clinicians and their staff quickly and efficiently measure the quality of care being delivered to patients, design and implement change processes, and re-assess strategies to determine if implemented changes were successful.

Why is this important?

There are always opportunities for improvement in patient care and front office processes. However, change is not easy and many people are resistant to change. A practice must determine how to begin a change effort and how to measure whether the changes made have resulted in the desired improvement. 

How will these tools help?

This module will provide basic guidance and tools that will allow you to evaluate areas of your practice that you would like to improve, and/or identify areas in need of improvement.  It will guide your practice team through the implementation of small, rapid cycles of change using evidence-based interventions and the Plan-Do-Study-Act (PDSA) cycle.  Furthermore, this module provides successful practice improvement strategies for office-based quality improvement.