Improve Patient Access
Access to care includes patient access to visits, non-visits, and information for care. Quality of care and avoidance of unwarranted hospitalizations and emergency department utilization are related to better access to primary care.
Why is this important
Improved access has been shown to improve clinician productivity and satisfaction
Patients have an increasing ability to comparison shop and will demand that clinicians offer good access and amenities such as booking appointments online.
As we move toward risk and value-based care for populations, it will be increasingly important to keep patients out of high-cost settings.
How will these tools help?
Access is one of the most important reasons why patients select and stay with a practice
Improve patient satisfaction
Improve continuity of care
Increase staff and clinician job satisfaction
Improve customer loyalty
Higher likelihood that patients will see their own physician for all visits
Competitive advantage (retail health clinics, telehealth)
This module is intended to be used by the following practice staff:
- Physician Assistants
- Nurse Practitioners
- Registered Nurses
- Medical Assistants
- Practice Managers
Understand the issues and workflows that affect patient access in your practice setting.
Identify strategies that can be implemented in your practice setting to improve access.
Implement strategies to improve patient access using the relevant resources and tools referenced in the module.
Assess how well your practice has implemented strategies for improving patient access in your practice setting by completing the module biopsy.
Practice Advisor Content Manager
Kellyn Pearson, MSN, APN1
Manager Practice Support, American College of Physicians
Sara Hayes, MPH1
Associate, Center for Patient Partnership, American College of Physicians
President and CEO of the Institute for Patient and Family Centered Care
Mary Minniti, BS, CPHQ1
Senior Policy and Program Specialist
Institute for Patient- and Family-Centered Care (IPFCC)
Director, Center for Child and Family Experience
Sala Institute for Child and Family-Centered Care
Melora Simon, MPH2
Program Director, America's Most Valuable Care
Stanford Clinical Excellence Research Center
Jennifer Sweeney, MA1
Vice President, National Partnership for Women and Families
Wendy Nickel, MPH
Director Center for Patient Partnership, American College of Physicians
Senior Associate, Practice Management
Practice Support Coordinator
*To earn CME credit, you must attest after completion of the second module Biopsy that you have:
- Participated in the completion of the ACP Practice Biopsy
- Participated in the review of the ACP Practice Biopsy result
- Participated in identifying an action plan to improve our practice
- Participated in the implementation of the plan
- Participated in the follow-up ACP Practice Biopsy to measure improvement
When you have done so, follow the on-screen instructions to complete and submit the submission form. You will receive confirmation of your submission available as a PDF certificate and via email.
The American College of Physicians is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
The American College of Physicians designates this PI CME activity, ACP Practice Advisor® module Improve Patient Access, for a maximum of 20 AMA PRA Category 1 CreditsTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Successful completion of this activity enables the participant to earn up to 20 Practice Assessment points in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program. It is the sponsor’s responsibility to submit participant completion information to ABIM for the purpose of granting the MOC points.
- 20.00 AMA PRA Category 1 Credit™
- 1.00 Attendance
- 20.00 ABIM MOC