Deliver Patient Centered Care

This module will provide you with resources to help your practice become more patient-centered in its approach to providing care. Providing patients with information about their care, the medical team, and practice operations (in a communication format that is understandable and easily accessible) helps to engage and empower patients. An engaged patient is more likely to take actionable steps toward improving his/her health.

Why is this important?

High-performing practices provide patient-centered care. The Institute of Medicine defines patient-centered care as “Healthcare that establishes a partnership among practitioners, patients, and their families (when appropriate) to ensure that decisions respect patients’ wants, needs, and preferences and that patients have the education and support they need to make decisions and participate in their own care.”

Care delivered with this definition in mind can improve clinical outcomes and patient satisfaction. The key attributes that define this approach include a) education and shared knowledge; b) involvement of family and friends to support patients; c) collaboration and team management of care; d) sensitivity to nonmedical and spiritual dimensions of care; e) respect for patient needs and preferences; f) good communication techniques; and g) free flow and accessibility of information.

How will these tools help?

The resources in this module provide opportunities to learn more about patient-centered care, effective communication techniques, and the promotion of patient self-management. For practices that want to dig deeper, there are additional articles and presentations to help clinicians refine their skills in areas critical to high-quality care.

Target Audience

Target Audience

  • Physicians
  • Physician Assistants
  • Nurse Practitioners
  • Registered Nurses
  • Medical Assistants
  • Practice Managers

Learning Objectives

Learning Objectives

  • Become more patient-centered in your approach to providing care
  • Learn how to be more sensitive to non-medical and spiritual dimensions of care
  • Empower your patients to improve their self-management skills and self-efficacy
Course summary
Available credit: 
  • 1.00 Attendance
Course opens: 
Course expires: 
Parent activity set: 

Jillian Schneider, MHA

Manager, Department of Medical Practice

American College of Physicians

Available Credit

  • 1.00 Attendance


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